Fleming Lettings is a member of Property Redress (PRS), a government-approved redress scheme for letting and property management agents, authorised by the Ministry of Housing, Communities & Local Government and National Trading Standards.

This means that if you have a complaint about our service that we haven’t been able to resolve directly, you have the right to refer it to Property Redress for an independent, impartial review — free of charge to you.

Membership number: PRS042592

Before contacting Property Redress, please raise your complaint with us directly so we have the chance to put things right. Details of our in-house complaints procedure are available on request. If, after going through our process, you remain unsatisfied, you can contact Property Redress:

• Website: www.propertyredress.co.uk
• Address: Property Redress, Limelight, 1st Floor, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH
• Phone: 0333 321 9418
• Email: info@propertyredress.co.uk

This is separate from our Client Money Protection scheme membership, which protects client money specifically. You can read about that on our Client Money Protection page.